Bespoke Packaging aim to answer all your Frequently asked questions here:-
Do you have a minimum quantity or value for placing an order?
No, at Bespoke Packaging we support small business and we do not have any minimums on most of our products, if you would like to order just one box, then we are happy to send it to you. Our philosophy is you can order a variety of packaging options in smaller quantities and have the options on hand without having to invest hundreds of dollars at once.
You can also order a single USB if that is all you need, if you would like to have custom logo branding, then our minimum is 10. See our Custom branding page for details on set up and application.
How long is the order turnaround time?
If you have not ordered any custom products, your order will be processed in house within 3-4 business days and then shipped to you.
If you have ordered custom products such as seals or custom branding on your packaging or USB’s this adds time to your order processing, and your order will be processed and ship within 5-7 business days.
If you order is delayed for any reason we will be in contact via email or phone.
I need my order URGENT what do I do?
Please select EXPRESS post shipping and put a note on your order so we know when you will need it by. If there is any problems achieving this we will then give you a call. We will do what we can to get you your order in the time frame you have specified.
(Selecting express shipping alone will not ensure your order is processed and shipped urgently)
Flat Rate Shipping
We have a flat rate shipping option that can be selected as an option if your order is over $50. With the flat rate option we will look for the safest most cost effective way to ship your order. Please make sure you provide us with a street address as well as a postal address if possible.
Australia post regular parcels method is not traceable and is not covered by insurance.
Can you print my logo onto the boxes or bags or USBs?
Yes we can, there is a once only set up charge for your logo, then a charge per item to apply your logo onto your packaging. Order your set up online under Custom Products. Then email us your logo in a high res format 300dpi jpg. psd .eps png or vector art file.
If you are unsure of how your logo will look, please request a proof when placing your order. We will send you a placement proof before printing your order in full. Once your order is approved there is no returns or refunds on branded personlised products. It is up to you to request a proof for your approval.
Not sure where to start? Not sure what you need or how to put it all together?
We are here to help and have years of experience when it comes to brand management and presentation. We’d love to work with you to put together a collection of different packaging options for your business so you can present beautifully packaged products to your customers.
We strongly believe that beautiful packaging and presentation is a major part of the experience that your customer will have when receiving products from you. Create some packaging that will WOW your customers and have them raving about you. This is quite often the last contact point you will have with your customers.
Call or email and we can talk about what will work best for your business or book a packaging and design consultation today
Can you send me a price list please?
As we are an online store we do not have a price list we can email or print, please refer to our website or email us if you have specific questions that require a detailed quote.
Can you send me a sample please?
We do not supply free samples, but we have set up our website so you can order just one, of nearly all of our products so you can test the size, quality and style to make sure you are happy with them before ordering in bulk and having your products branded. Please remember there is no refund or returns on branded products, so we recommend ordering the product first as a test to make sure you will be totally happy with it when it arrives.
Do you ship internationally? How much does it cost?
Yes we do! Our system offers multiple options for international shipping (FLAT RATE shipping is not available for international orders) however sometimes a computer can’t achieve what a human being can!
If you would like us to pack your order and offer the best possible shipping option please place your order and select “INTERNATIONAL CUSTOMERS” as the payment option, this will allow you to process payment via paypal and we will then be alerted to check over your order and let you know what the best shipping options are.
If you have overpaid on the option you have chosen and there is a cheaper option we will contact you, let you know and we can refund any difference via paypal. If you have chosen an options not available for your Country, we will also correct this at that time.
(sometimes wrapping your order in two parcels can be more cost effective depending on the size of your order)
If you have any questions please call +61 7 3348 3720 (Monday to Friday 9am – 4pm AEST) or email email@example.com
We have another website for you to order your products www.bespokepackagingusa.com
I want to order your Custom Seals but I am not sure how my logo will work on it?
Once you’ve emailed your logo through to us, we will take a look and let you know if we foresee any problems, most logos work really well. But if yours is one of the ones that doesn’t we will give you a couple of suggestions and options to solve the problem. Quite often this is just a slight change to your logo.
I don’t have a logo, but I want seals?
No problem, we can just add your business name in text to the seal of your choice, just send us an email telling us the font you would like us to use and we can do the rest for you.
Can I come and pick up my order?
In store pick up is available for customers that would like to collect their orders from us at Wynnum West. When your order is ready for collection we will call you to arrange a time for collection between 10am – 3pm (this may vary from time to time) Pickup will NOT be available on the weekend.
Processing time is 3-4 business days for regular orders without any branded/personalized products and 5-7 business days for orders containing any custom printed personalized products.
We understand sometimes things are urgent, so please call 07 3348 3720 if you need your order urgently and we will do our best to help out.
We will call you when your order is ready for collection and arrange a suitable time for pick up. All orders must be collected within 3 days of your order being ready, as we do not have space available for storage. If you are unable to do this please have your order shipped.
All orders must be collected within 3 days of your order being ready, as we do not have space available for storage. If you are unable to do this please have your order shipped.
If you change your mind after selecting Pick up and require your order to be shipped, there will be a shipping and handling fee of a minimum of $15 charged, depending on the size of your order.
Pick up will be Monday to Friday only between 10am – 3pm (this may vary from time to time) Pickup will NOT be available on the weekend.
Bespoke Collective Pty Ltd,
trading as Bespoke Packaging,
Unit 4/22 North Road, Wynnum West, Queensland, 4178.
Next to the truck school.
I am looking for a specific size box and I can’t see it on your website store?
We can source custom boxes for you, please email the details of the size you are looking for to firstname.lastname@example.org. There will be a minimum purchase of 10 boxes for all custom orders.
If you can’t find your question here please email email@example.com and we will get back to you as soon as we can.